Policies and Shipping
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 7 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping options are available for accessory items. Orders typically ship within one business day of being placed.
In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles, except for our single speeds that have free shipping within the continental U.S.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If you wish to return your item, you may do so within 7 days of purchase. All items must be in brand new condition. Customer is responsible for 15% restocking fee for all returns. Outside of 7 days of delivery, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received damaged due to negligent riding by the customer, no refund will be given and the bicycle will not be repaired.
For pre-orders and online orders, the deposit is not refundable if customer decides to cancel the order. Store credit will be given for the full value of the purchased products.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!